Support
How can we help?
Answers to the questions we hear most. Still stuck? Email support@mobilerepairscot.shop or call +44 7670829068 — we reply within one business day.
How do I know a product will fit my phone?
Everything is universal-fit and sized by range (for example, up to 6.9 in). Each product page lists its fit range — measure your phone and check the camera position before ordering.
How long does delivery take and do you ship worldwide?
Yes, we ship worldwide from Glasgow, United Kingdom. Standard delivery is typically 3–8 business days depending on destination. Tracking is emailed once your order ships. See the Shipping & Delivery Policy for details.
What's your returns window?
30 days for unused items in original condition (60 days for Casecraft Club members). Opened cleaning liquids and wipes, and applied adhesive-backed items, cannot be returned for hygiene and safety reasons. See the Returns Policy.
Are the waterproof pouches guaranteed underwater?
No. Water ratings follow the supplier's IP test conditions and depend on correct closure. Always run an empty-pouch test first — we do not guarantee any submersion scenario.
Do you sell chargers, cables or repair tools?
No. Every product is non-powered — no batteries, chargers or cables — and we do not sell teardown or battery-replacement tools. Phones hold lithium batteries; leave internal repairs to a professional.
How does Casecraft Club membership work?
It's a straightforward subscription with real-time benefits — member pricing, free worldwide shipping, longer returns and (on Care Studio) a quarterly care-supply delivery. No credits, no stored value. Manage or cancel any time from your customer portal.