Refund Policy

This policy explains when and how we refund. It works alongside the Returns Policy(which covers sending items back) and applies to both one-off product orders and Casecraft Club membership. All refunds are issued in US dollars (USD) to your original payment method.

• Eligible items returned unused in original condition are refunded once we receive and inspect them.
• The item price is refunded in full; original shipping is refunded only where the item was faulty or incorrect.
• Refunds are processed within 3–5 business days of approval and typically appear within 5–10 business days depending on your bank.

For hygiene and safety reasons, opened cleaning liquids, wipe jars and rain/wipe consumables, and any adhesive-backed item that has been applied (rings, grips, kickstands, card holders, connector pads), cannot be refunded unless faulty. This does not affect your legal rights if an item is defective.

If an item arrives faulty, damaged or not as described, contact us within 30 days with your order number and a photo. We will arrange a replacement or a full refund including original and return shipping, in line with your consumer rights.

• You can cancel Casecraft Club at any time; the current billing period stays active until it ends.
• Monthly fees already charged are generally non-refundable for time already elapsed.
• For yearly plans cancelled shortly after renewal, contact us — we consider pro-rata refunds where no member benefit has been used.
• A quarterly Care Studio care-supply box that has already shipped is non-refundable, as it is a physical fulfilment.

Email support@mobilerepairscot.shop with your order number and reason. We will confirm next steps, including a return label where a return is needed. Governing law: England and Wales.